ADVANCE®AI

Provide administration and business development support to the Client Relations leadership team. The EA will assist the team in its business development opportunities, ensuring it provides consistent and timely delivery of core services to current and prospective clients.

The Contracts and Pricing Manager is responsible for managing the commercial contracting and pricing processes that support ADVANCE®AI’s growth with global pharmaceutical clients. The role ensures that commercial agreements are structured effectively, aligned with company policy, and support scalable SaaS revenue models.
Working closely with Business Development, Finance, Legal, and client Procurement teams, the role coordinates contract negotiations, manages due diligence processes, and develops consistent pricing proposals for new and existing customers. You will develop and maintain scalable SaaS pricing frameworks aligned with the company’s commercial strategy, ensuring consistent pricing, appropriate discounting, and ongoing optimisation to drive revenue performance.

The position plays a key role in enabling efficient deal execution while protecting the company’s commercial and legal interests. The role operates with a high degree of autonomy while collaborating closely with the commercial leadership team and external legal counsel.

​​The Customer Success Manager (CSM) is responsible for the successful delivery, adoption, and ongoing development of assigned ADVANCE®AI programs. Acting as the primary day-to-day contact for clients, the CSM builds strong strategic relationships with stakeholders across Commercial, Medical, and Operational functions to ensure customers achieve measurable value from ADVANCE®AI solutions.

Working closely with the VP Customer Success and cross-functional internal teams, the CSM coordinates customer onboarding, program rollout, training, engagement, and ongoing support activities to ensure successful execution against agreed objectives, timelines, and success metrics. The role requires proactive management of customer needs, identification of potential risks and opportunities, and continuous alignment between customer expectations and ADVANCE®AI capabilities.
The CSM also plays a key role in driving customer satisfaction, retention, and growth by supporting renewals, identifying expansion opportunities, facilitating strategic business reviews, and translating customer feedback into actionable recommendations for product and service evolution. This position requires a highly motivated, consultative, and customer-focused individual who thrives in a fast-paced, high-growth SaaS environment.

The Director, US Client Relations is responsible for supporting the growth of the US business for ADVANCE®AI, becoming a trusted partner with clients, and coordinating consistent delivery of centrally driven programmes, through the US Customer Success team.
The role is primarily focused on new business acquisition, while also supporting strategic account growth and client retention within existing customers.

Are you an L&D professional in pharma who is fascinated by what AI could do, but has never had the chance to properly explore it?

We're looking for someone who has worked in the field as a Rep or MSL, moved into L&D, and now wants to apply that hard-won subject matter expertise to something genuinely new. You bring the understanding of selling, coaching and behaviour. We provide full training on the AI side. No technical nor AI background needed.

You'll join a small, dynamic team inside our Innovation Lab, working at the cutting edge of how AI interprets real HCP conversations. It's the kind of work only a handful of teams in the world are attempting, and we're setting out to produce something quite exceptional.