ADVANCE®AI

The Customer Success Manager (CSM) is responsible for the successful delivery, adoption, and ongoing development of assigned ADVANCE®AI programs. Acting as the primary day-to-day contact for clients, the CSM builds strong strategic relationships with stakeholders across Commercial, Medical, and Operational functions to ensure customers achieve measurable value from ADVANCE®AI solutions.

Working closely with the People Lead Customer Success and cross-functional internal teams, the CSM coordinates customer onboarding, program rollout, training, engagement, and ongoing support activities to ensure successful execution against agreed objectives, timelines, and success metrics. The role requires proactive management of customer needs, identification of potential risks and opportunities, and continuous alignment between customer expectations and ADVANCE®AI capabilities.

The CSM also plays a key role in driving customer satisfaction, retention, and growth by supporting renewals, identifying expansion opportunities, facilitating strategic business reviews, and translating customer feedback into actionable recommendations for product and service evolution. This position requires a highly motivated, consultative, and customer-focused individual who thrives in a fast-paced, high-growth SaaS environment.

Have you worked as a Pharmaceutical Sales Representative, Key Account Manager, Hospital Specialist , Brand Manager or Commercial Excellence professional?

Do you enjoy understanding what drives successful customer conversations, uncovering insights from data, and helping others improve performance?

Are you excited by the potential of AI to transform the pharmaceutical industry?

If so, we’d love to hear from you.

About ADVANCE®AI
ADVANCE®AI is a fast-growing UK-based SaaS company transforming how pharmaceutical companies collect, analyse and act on field insights.

Our AI-powered platform helps pharmaceutical leaders understand the quality and effectiveness of interactions between field teams and healthcare professionals. By turning thousands of customer conversations into meaningful insights, we help clients improve execution, coaching, customer engagement and business performance.

We’re now looking for a Customer Success Manager to support our growing portfolio of UK and international pharmaceutical clients.

This is an opportunity for someone who enjoys working in-house, partnering closely with hiring managers and senior stakeholders, and taking ownership of the full recruitment lifecycle. Alongside delivering high-quality hires, you will help us establish and continuously improve our talent acquisition processes, ways of working and candidate experience as we grow.
You will recruit across a diverse range of functions, including Customer Enablement and Onboarding, Engineering, Operations and other business-critical roles. Experience recruiting within SaaS, technology, medical or pharmaceutical environments will be particularly valuable.
The successful candidate will combine strong recruitment delivery skills with a process-oriented mindset, commercial awareness and the ability to build trusted relationships across the business.