ADVANCE®AI

​​The Customer Success Manager (CSM) is responsible for the successful delivery, adoption, and ongoing development of assigned ADVANCE®AI programs. Acting as the primary day-to-day contact for clients, the CSM builds strong strategic relationships with stakeholders across Commercial, Medical, and Operational functions to ensure customers achieve measurable value from ADVANCE®AI solutions.

Working closely with the VP Customer Success and cross-functional internal teams, the CSM coordinates customer onboarding, program rollout, training, engagement, and ongoing support activities to ensure successful execution against agreed objectives, timelines, and success metrics. The role requires proactive management of customer needs, identification of potential risks and opportunities, and continuous alignment between customer expectations and ADVANCE®AI capabilities.
The CSM also plays a key role in driving customer satisfaction, retention, and growth by supporting renewals, identifying expansion opportunities, facilitating strategic business reviews, and translating customer feedback into actionable recommendations for product and service evolution. This position requires a highly motivated, consultative, and customer-focused individual who thrives in a fast-paced, high-growth SaaS environment.

Have you worked as a Pharmaceutical Sales Representative, Key Account Manager, Hospital Specialist , Brand Manager or Commercial Excellence professional?

Do you enjoy understanding what drives successful customer conversations, uncovering insights from data, and helping others improve performance?

Are you excited by the potential of AI to transform the pharmaceutical industry?

If so, we’d love to hear from you.

About ADVANCE®AI
ADVANCE®AI is a fast-growing UK-based SaaS company transforming how pharmaceutical companies collect, analyse and act on field insights.

Our AI-powered platform helps pharmaceutical leaders understand the quality and effectiveness of interactions between field teams and healthcare professionals. By turning thousands of customer conversations into meaningful insights, we help clients improve execution, coaching, customer engagement and business performance.

We’re now looking for a Customer Success Manager to support our growing portfolio of UK and international pharmaceutical clients.

The Director, US Client Relations is responsible for supporting the growth of the US business for ADVANCE®AI, becoming a trusted partner with clients, and coordinating consistent delivery of centrally driven programmes, through the US Customer Success team.
The role is primarily focused on new business acquisition, while also supporting strategic account growth and client retention within existing customers.

The Senior AI Engineer is a highly experienced engineer responsible for designing, delivering, and continuously improving production-grade AI systems across the organisation. Our product centres on conversation transcription and translation, speaker identification, and AI models that analyse sales methodologies and skills, so this role sits at the heart of how we drive sales revenue, deliver a high-quality service that scales, and develop our pharma-specific product pipeline. 

The role combines deep, hands-on AI engineering with pragmatic innovation. You will work on complex AI initiatives end-to-end and partner closely with product, engineering, and commercial teams to ensure AI delivers measurable business value.